Privacy Policy

1. Introduction

Welcome to Axumite ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

Effective Date: July 30, 2026

2. Information We Collect

2.1 Personal & Account Information

• Name and Contact Details: Full Name, Phone Number, Email Address, Gender.
• Account Authentication: Phone number with OTP verification
• Profile Picture: User profile image captured via camera or selected from device photo library.
• Emergency Contact Information: Phone numbers provided voluntarily by users for safety and emergency SOS features.
• Location Data: Precise GPS location while using the application, pickup/destination coordinates, and saved locations (Home, Work, Favorites).

2.2 Trip & Financial Information

• Ride History: Pickup and drop-off locations, trip duration, route taken, vehicle type, and fare amounts.
• Driver & Passenger Ratings: Ratings and feedback given to or received from drivers.
• Promotions & Rewards: Promo code usage, discount vouchers, and referral activity.

2.3 Device & Performance Information

• Device Specifications: Device model, operating system version, unique device identifiers, and network status.
• App Performance & Diagnostics: Anonymous app performance metrics, loading times, and network latency (via Firebase Performance).
• Crash Reporting: Stack traces and error logs during app crashes (via Firebase Crashlytics).
• App Analytics: Feature utilization statistics and navigation flows (via Firebase Analytics).

2.4 Automatically Collected Service Data

• Location Services: Real-time GPS location used for driver matching, fare calculation, turn-by-turn tracking, and trip monitoring.
• Push Notification Tokens: Device tokens (via Firebase Cloud Messaging) for sending real-time ride status, trip alerts, and service updates.

3. How We Use Your Information

• Service Provision: Match you with nearby drivers, calculate fares, navigate routes, and maintain ride history.
• Safety & Security: Monitor active trips, enable emergency contact sharing during rides, and prevent fraudulent activity.
• Communication & Support: Send real-time trip notifications (FCM), facilitate direct phone calls between passenger and driver for pickup coordination, and provide customer support.
• Service Improvement: Analyze crash reports and app performance metrics to fix bugs and improve reliability.

4. How We Share Your Information

4.1 With Drivers

When you request a ride, your pickup location, destination name, profile picture, name, and contact details are shared with your assigned driver to facilitate pickup and navigation.

4.2 With Third-Party Service Providers

• Map & Navigation Services: Google Maps and Google Places API for mapping, geocoding, and address suggestions.
• Analytics & Diagnostics: Firebase Analytics, Firebase Crashlytics, and Firebase Performance for stability monitoring.
• Real-time Services: SignalR services for live driver tracking and instant trip updates.

4.3 Legal Requirements & Safety

We may disclose your information if required by law, court order, or government regulation, or to protect the safety of passengers, drivers, or the public in emergency situations.

4.4 Data Selling Statement

Axumite Passenger does not sell, rent, or trade your personal information to third parties.

5. Third-Party Integrations & Local Storage

5.1 Third-Party SDKs

• Google Maps & Places: Mapping and location autocomplete.
• Firebase Suite: FCM (Push Notifications), Analytics, Crashlytics, Performance Monitoring.
• SignalR: Real-time bidirectional WebSocket communication for live ride dispatch and driver tracking.

5.2 Local Storage on Device

• Hive Database: Local non-sensitive storage for app preferences, cached data, and offline capabilities.
• Flutter Secure Storage: Encrypted device storage (Android Keystore / iOS Keychain) for authentication tokens and security keys.

6. Data Security

We implement technical and organizational security measures to protect your data:

• Encryption in Transit: HTTPS/TLS encryption for all data sent between the mobile app and our servers.
• Secure Authentication: OTP phone verification and authentication tokens stored in encrypted local storage.
• Access Controls: Restricted server access to prevent unauthorized data exposure.

7. Your Rights & Account Deletion

You have the right to access, correct, or delete your personal information:

• Access & Correction: Update your name, phone number, email, and profile picture anytime in the app under Profile Settings.
• Account Deletion: You can delete your account and associated data directly within the app by navigating to Profile > Edit Profile > Delete Account, or request deletion through our account deletion page: Account Deletion Request . Upon deletion, your active profile will be permanently removed, except where retention is required by law.

8. Data Retention

• Trip History: Retained for up to 3 years for accounting, legal compliance, and dispute resolution.
• Crash Logs & Performance Data: Retained up to 90 days for debugging and optimization.

9. Children's Privacy

Axumite is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If discovered, such data will be deleted immediately.

10. App Permissions Required

• Location Permission: Required for ride matching, route navigation, and real-time trip tracking.
• Camera Permission: Required to capture a new profile picture.
• Photo Library / Gallery Permission: Required to select existing photos for your profile picture.
• Notification Permission: Required to receive ride status alerts and push notifications.
• Phone Call Permission: Allows direct phone calling from the app to contact drivers or customer support.