Account Deletion Request
Important Notice
Account deletion is permanent and cannot be undone. Once your account deletion request is completed, your personal information will be removed according to our data retention policy.
How to Delete Your Account
Step 1: Open the App
Open the Axumite application on your device.
Step 2: Open the Menu
Tap the menu icon to open the navigation drawer.
Step 3: Open Profile
Select "Profile" from the navigation menu.
Step 4: Open Account Settings
Go to the Account Settings section.
Step 5: Delete Account
Select "Delete Account", choose a reason, and confirm deletion.
Data That Will Be Deleted
When your account is deleted, the following information will be removed:
| Data Type | Description |
|---|---|
| Account Information | Name, phone number, and profile picture. |
| Location Data | Saved locations and recent address information. |
| Ride Information | Personal ride-related information associated with your account. |
| Device Information | Device tokens and notification preferences. |
Data That May Be Retained
While we delete most of your data when your account is closed, some information may be retained locally on servers physically located in Ethiopia to satisfy our legal, tax, safety, and regulatory obligations under Ethiopian law.
| Data Type | Retention Period | Reason for Retention | Legal Reference |
|---|---|---|---|
| Transaction Records | 10 years | Tax compliance, financial audits, and electronic receipt validity. | Ethiopian Tax Administration Proclamation & Electronic Transactions Proclamation No. 1205/2020 |
| Trip Records & Logs | 3 years | Dispute resolution, passenger/driver safety investigations, and insurance claims. | Civil Code of Ethiopia (Contractual Limitation Period) |
| Analytics Data | Anonymized Immediately or Maximum 12 months | Product optimization and service improvement. Data must be completely stripped of identifiers. | Storage Limitation & Data Minimization under PDPL No. 1321/2024 |
| Security Logs | 1 to 2 years | Fraud prevention, ride-hailing app abuse monitoring, and cybersecurity tracking. | Computer Crime Proclamation No. 958/2016 |
| Legal Records | Duration of dispute + applicable legal limit | Handling active court orders, police investigations, or pending litigation. | PDPL No. 1321/2024 (Lawful Processing Exemptions) |
Account Restoration
Account deletion is permanent. Deleted accounts cannot be restored. If you want to use Axumite again, you will need to create a new account.
Need Help?
If you experience any problems deleting your account through the application, please contact our support team. We may ask you to verify your identity before processing your deletion request.
Contact Information
Axumite Support
- Email: axumiteride@gmail.com
- Phone: +251 976 181 818
- Address: Nilex Plaza First Floor, Mekelle
Response Time: We typically respond within 24–48 hours.
Last Updated: July 30, 2026