Account Deletion Request
Important Notice
This action is permanent and cannot be undone. Once your account is deleted, all your data will be permanently removed from our systems in accordance with our data retention policies.
How to Delete Your Account
Step 1: Open the App
Launch the Axumite Partner mobile application on your device.
Step 2: Tap the Drawer
Tap on the menu icon (hamburger menu) to open the navigation drawer.
Step 3: Go to Profile
Tap on "Profile" in the navigation drawer to access your profile settings.
Step 4: Find Account Access
Scroll down to the "Account Access" section at the bottom of your profile page.
Step 5: Select Delete Account
Tap on the "Delete Account" option in the Account Access section.
Step 6: Confirm Deletion
Read the confirmation message carefully and tap "Yes" to confirm. Your account will be deleted immediately and you will be logged out.
What Data Will Be Deleted
When you delete your account, the following data will be permanently removed:
| Data Type | Description |
|---|---|
| Personal Information | Name, phone number, email address, profile picture |
| Vehicle Information | Vehicle make, model, plate number, vehicle documents |
| Driver Documents | License, permits, and all uploaded verification documents |
| Location Data | Saved locations, recent addresses, GPS history |
| Ride History | All past trip records, routes, fare information, earnings |
| Ratings | Ratings given to passengers and received from passengers |
| Payment Information | Bank details, wallet balance, transaction history |
| Device Data | Device tokens, push notification preferences |
| Service Settings | Selected services, pricing preferences, availability settings |
What Data May Be Retained
While we delete most of your personal data when your account is closed, some information must be retained locally within servers physically located in Ethiopia to satisfy our legal, tax, driver vetting, and safety obligations under Ethiopian law.
| Data Type | Retention Period | Reason for Retention | Legal Reference |
|---|---|---|---|
| Transaction & Commission Records | 10 years | Driver earnings, platform commission audits, tax compliance, and digital financial logs. | Ethiopian Tax Administration Proclamation & Electronic Transactions Proclamation No. 1205/2020 |
| Trip Logs & Route Records | 3 years | Resolving driver-passenger fare disputes, accident investigations, and insurance claims. | Civil Code of Ethiopia (Contractual Limitation Period) |
| Driver Profile & Vetting Data | 3 years post-termination | Storing driver licenses, background checks, and vehicle registrations to defend against future operational liability or safety claims. | Federal Transport Authority Directives & PDPL No. 1321/2024 |
| Analytics & Performance Data | Anonymized Immediately or Maximum 12 months | Monitoring driver acceptance rates and app optimization. Data must have all personal identifiers removed. | Storage Limitation & Data Minimization under PDPL No. 1321/2024 |
| Security & Fraud Logs | 1 to 2 years | Tracking app spoofing (GPS manipulation), account sharing, and fraud prevention. | Computer Crime Proclamation No. 958/2016 |
| Legal & Dispute Records | Duration of dispute + applicable legal limit | Managing active litigation, driver safety complaints, or law enforcement data requests. | PDPL No. 1321/2024 (Lawful Processing Exemptions) |
Additional Notes
- Anonymized Data: Some data may be anonymized and used for statistical analysis without identifying you personally.
- Active Rides: If you have an active ride at the time of deletion, your account will be deleted after the ride is completed.
- Pending Transactions: Any pending payments or withdrawals will be processed before account deletion.
- Third-Party Services: Data shared with third-party services (like payment processors) will be deleted according to their own privacy policies.
How to Restore Your Account
Account deletion is permanent. Once your account is deleted, you cannot restore it or recover your data. If you wish to drive with Axumite again, you will need to create a new account and complete the registration and verification process.
Need Help?
If you encounter any issues with account deletion or have questions about the process, please contact our support team:
Contact Information
Axumite Partner Support
- Email: axumiteride@gmail.com
- Phone: +251 976 181 818
- Address: Nilex Plaza First Floor, Mekelle
Response Time: We typically respond within 24-48 hours.
Last Updated: July 30, 2026